How Greenway Appliances Improved Their Operations with ERPNext

🏢 About Greenway Appliances

Greenway Appliances is a home appliances manufacturer that was growing quickly. Orders were increasing, teams were expanding, and their business was running full speed ahead. But internally, things were getting harder to manage — different teams were using different tools, data was scattered, and everyone was doing extra work.

That’s when they chose ERPNext — to bring everything into one system.

🚨 Challenges Before ERPNext

Despite strong growth, Greenway faced several operational challenges that slowed down efficiency and visibility:

1. Too Many Separate Systems

Different departments used different software for their work — CRM, sales, production, and accounts were all disconnected. This resulted in repeated data entry and poor coordination.

2. No Real-Time Inventory View

Stock availability wasn’t always clear. The teams had to rely on calls or emails to check inventory, which led to delays in production and dispatch.

3. Scattered Communication

Updates were shared informally through calls and emails. There was no central place to track progress, comments, or documents related to a transaction.

4. No History of Order Changes

If a sales order was updated, there was no proper log of what was changed and by whom — making tracking difficult and increasing chances of miscommunication.

5. Manual Reports

Reports were created in Excel, often manually compiled and emailed. This made reporting slow and inconsistent, especially for decision-makers.

6. High Volume of Invoices

With so many sales happening daily, creating and entering invoices manually was time-consuming and prone to errors.

🛠️ ERPNext Setup – A System That Matches How Greenway Works

ERPNext was configured to reflect Greenway’s real workflows — keeping it clean, efficient, and aligned with how teams already operated.

🔹 Understanding the Business Flow

Each department’s processes — from sales to production — were mapped inside ERPNext to ensure smooth transitions and automation.

🔹 Clean Data and Simple Structure

Master data like customers, suppliers, items, and pricing was standardized before going live to keep the system easy to maintain.

🔹 Key Modules Implemented

1. CRM – Lead tracking and follow-ups

1. Selling – Quotations, orders, invoices

1. Manufacturing – BOM, Work Orders, and production planning

1. Buying – Supplier management, POs, and receipts

1. Stock – Real-time inventory across warehouses

1. Accounting – Auto-posted transactions and financial visibility

1. Assets – Fixed asset tracking and depreciation

1. Support – Customer ticket management

1. Dashboards & Reports – For instant insights across operations

🔹 Time-Saving Tools & Automation

Bulk invoice uploads and import tools reduced manual effort, while user permissions and workflows ensured the right teams had access to the right features.

🔹 Smooth Transition to Live System

Real examples were used during team training, making it easier for users to understand and adopt the system with confidence.

✅ The Difference It Made

ERPNext brought clarity, connection, and speed to Greenway’s daily operations:

🔹One Unified System

All departments now work in one place, reducing confusion and improving accuracy

🔹Live Inventory Tracking

Teams can instantly check what’s available — helping avoid shortages and delays

🔹Collaboration Made Easy

Comments, documents, and updates are now visible to all involved users

🔹Audit Trail for Orders

Every change is tracked, improving accountability and reducing guesswork

🔹Real-Time Reporting

Dashboards provide live sales, stock, and financial data for faster decisions

🔹Bulk Invoice Import

Sales invoices are now uploaded in minutes, saving hours of manual work

🔹Stronger Decision-Making

Leadership has access to reliable, real-time data to act quickly and confidently

🤝 A System That Scales With Growth

By moving to ERPNext, Greenway Appliances replaced disconnected systems with one strong, flexible solution. The result? Faster operations, better visibility, and more control — all aligned to support their next phase of growth.

At Greenway Appliances, growth didn’t just mean doing more — it meant doing better. With ERPNext, they found not just a tool, but a partner for smarter, connected, and confident growth.